Job Vacancies The World Bank
Job # 101743
Job Title Telecommunications Officer – Voice Services
Location Washington, DC
Appointment Local Hire
Job Posted 20-Aug-2010
Closing Date Wednesday, 22 September 2010
Language Requirements English [Essential]
Background / General description
PLEASE NOTE THAT CANDIDATES WHO APPLIED TO # 100723 NEED NOT RE-APPLY AS THEIR APPLICATIONS WILL BE CONSIDERED. The Information Solutions Group (ISG) is the central information technology (IT) organization of the World Bank. ISG provides core IT infrastructure and application services to the entire World Bank Group (WBG), at its downtown headquarters and at over 120 Country Office locations around the world. ISG’s Global Communications Unit (ISGGC) is responsible for deploying and supporting an enterprise global network that supports voice, video, and data communications services between WBG Country Offices and headquarters, and within the headquarters campus. The Integrated Communications and Mobility Team of ISGGC provides telecommunications services including telephony and messaging applications, call center applications, cellular global phone services, and central facsimile services for approximately 10,000 World Bank Group Staff at the Headquarters in Washington DC. Additionally, this team is embarking on a major initiative called the Integrated Communications Platform (ICP). Over the next several years, the ICP and related programs will completely overhaul and upgrade the World Bank’s legacy voice and video infrastructure and services globally. ICP will introduce a standards-based platform that will be the foundation that transforms the Bank’s communications infrastructure to fully integrate voice, video, mobility and collaboration solutions. As part of this overarching strategy, ISGGC is seeking a qualified IP Telephony Engineer to assist the work of the technical teams involved in the project. Working as a member of the ISG Global Communications team, this position will support the current IP-telephony infrastructure that has been deployed for selected services and to test the future capabilities of IPT and UC systems. The position will also support legacy PABXs at headquarters and in the Business Continuity Center, as well as legacy Country Office PABXs throughout the world. Duties include implementation, maintenance, documentation and technical support of ISG’s CISCO based Call Manager facilities including CUCM, CUCME, CUCMBE, CUVC, IPCC, and MeetingPlace servers, as well as MVS for Cisco and legacy Nortel PABXs. The scope includes system administration, troubleshooting, analysis, testing, training, problem solving, technical support, and testing/deployment of new applications, hardware, and systems. The position will additionally be responsible for establishing project plans, schedules, and documentation including configurations, support processes and operating procedures. The selected candidate will support the senior staff of the unit as it relates to current and future infrastructure, and serve on tasks and initiatives of varying size as assigned by the senior staff or Manager of ISGGC. Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year renewable term appointment.
Duties and Accountabilities
# Under the guidance of the ISGGC leadership, the Telecommunications Officer is responsible to provide technical assistance in the CISCO Unified Communications Manager environment for which ISGGC is responsible.
# Responsible for voice technology operations based on Cisco VoIP solutions with specific expertise in several areas including Cisco Unified Communications Manager, Cisco Unified Communications Manager Express and Business Edition, Unity Connection voicemail, MVS for Cisco, Windows Servers, Linux servers and router/switching/gateway telephony technologies.
# Manage multiple CUCM and related servers concurrently, under aggressive time frames for execution, deployed in a high availability environment.
# Maintain and enhance existing CUCM infrastructure including CME, CMBE, IPCC, IPVC and MeetingPlace.
# Provide converged voice and video network infrastructure expertise, as well as Tier II technical support to internal support team and end users.
# Assist project managers on telephony related assignments and tasks by establishing project plans, schedules, and standard operating procedures.
# Proactively identify problems, monitor performance and perform upgrades to CUCM related hardware and software as required
# Schedule and execute equipment repairs, preventive maintenance, and routing changes with minimal end user disruption per the guidelines of the Change Control Process
# Document design concepts and operational procedures that are developed including network schematics and high level implementation plans. These documents are to be also used by other support groups and/or personnel in the same area of the technology.
# Support legacy Nortel Country Office PABX systems around the world (remotely).
# Help develop and document transition plans for the migration of legacy and prototype IP telephony systems to the ICP environment.
# Maintain maintenance information for all related networking technologies
# Masters Degree in a related technical discipline to the telecommunications field, or equivalent combination of education and experience.
# Qualified candidate will include 8-10 years of broadly based, progressive experience in a large telephony environment.
# 3-5 years of experience in IPT implementation and support; unified messaging implementation and support;
# 3-5 years of experience with Windows/Linux Server operating system environment;
# 3-5 years of experience in IP telecommunications support role.
# 3-5 years of experience with Nortel PABXs.
# Extensive hands-on experiences in CISCO CUCM technology with working knowledge of network technologies including CISCO IOS, switching, routing, load balancing, QOS/COS and firewalls.
# Experience with building, implementing and providing maintenance of Windows and Linux server operating systems serving in a telecommunications capacity.
# Experience in VOIP technologies including servers, networking, TCP/IP, routing protocols, PSTN provisioning and SIP integration.
# Comprehensive experience with unified messaging technologies integrated into a large scale Notes environment.
# Experience in implementing secure measures within IP telephony architectures (e.g. firewalls, IDS, VPNs, OS Hardening, Anti-Virus, and Vulnerability Assessments for VOIP hardware)
# Extensive experience in designing and implementing IP telephony solutions.
# Proficiency in managing IP Telephony servers, switches, routers and gateways.
# Familiarity with traditional and VOIP enabled telecommunications systems from Nortel, Avaya and Cisco
# Working knowledge in Perl and Tcl scripting language is strongly desirable.
# Experience in XML and HTML is preferred.
# Distributed IPT deployment experience is preferred. Essential Job Competencies
# Comprehensive knowledge of the fundamental concepts used in traditional telecommunication systems administration and support and relevant hardware and software applications.
# Broad knowledge of the telecommunications technology including SS7, SDH and digital transmission systems.
# Ability to build and sustain collaborative relationships with executive management and multiple constituencies. Strong analytical, organizational, and communication skills.
# Ability to work independently and as part of a team, and solve problems using creative solutions.
# Ability to organize and prioritize workload, and remain flexible in an environment of constantly changing priorities.
# Demonstrated ability to make sound decisions and work calmly and effectively under pressure.
# Proven ability to understand customer’s business needs and translate needs into IT-specific requirements. ISG Principles Through the work and services provided to staff and member countries, ISG staff are contributing to the Bank’s mission of “working for a World Free of Poverty”. ISG also is committed to the Bank’s Guiding Principles and Core Value. ISG Guiding Principles
# Client centered
# Working in partnership
# Accountable for quality results
# Dedicated to financial integrity and cost-effectiveness
# Inspired and innovative ISG Core Values
# Personal honesty, integrity, and commitment
# Working together in team – with openness and trust
# Empowering others and respecting differences
# Encouraging risk-taking and responsibility
# Enjoying our work and our families The World Bank Group is committed to achieving diversity in terms of gender, nationality, culture and educational background. Individuals with disabilities are equally encouraged to apply. All applications will be treated in the strictest confidence.
1818 H St NW
Washington, DC 20006
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