Job Vacancies Pan American Health Organization (PAHO)
Position: Specialist Knowledge Management and Communications
Location: United States of America ( the ), Washington
Closing Date: Monday, 16 January 2012
OBJECTIVES OF THE PROGRAMME :
Develop sound technical cooperation programs that develop and strengthen primary health care based health systems, health policies, health services and programs, technologies and medicines, health investment and financing, health research and development of human resources for health. Support country and territory capacities, facilitate inter-country networks and cooperation, and implement and evaluate inter-sectorial approaches.
Description of duties:
Under the general supervision of the Manager, Knowledge Management and Communications (KMC) and the direct supervision of the Manager, Health Systems based on Primary Health Care (HSS), the incumbent is responsible for, but not necessarily limited to the following:
a) Coordinate the adoption and implementation of the Knowledge Management and Communications Strategy within the Entity, in close coordination with KMC; address the established general priorities to contribute to the Millennium Development Goals, with modern information technology tools and improved methodologies of information sharing and knowledge management initiatives; take the lead in the development of the entity’s communication and advocacy activities to support and promote the Entity’s biennial work plan and strategic objectives; assist in the development of education and advocacy materials; provide strategic support to develop and strengthen a consolidated approach to synchronize and harmonize knowledge management and communications initiatives;
b) Develop, implement, coordinate and evaluate the knowledge management and information sharing strategies and activities for the Entity, in collaboration with the Manager, Project Coordinators, and the entity personnel; assist in the design and implementation of an integrated management approach of the Entity’s dissemination, communication and publication policies/guidelines to promote the technical cooperation projects and the production of project-specific technical publications and promotional materials;
c) Collaborate in strategy and program development for communication campaigns of special significance for the entity; identify information requirements and issues and provide timely solutions;
d) Identify opportunities to use existing and emerging online tools to monitor and collect information to support technical staff in gathering evidence-based information for program implementation and policies; review web-metrics reports, provide support and one-to-one training for current and emerging online communication channels;
e) Serve as the KMC’s focal point in the Entity to provide strategic support and inputs to develop the principal KMC’s products and services, organized by the following Projects:
Knowledge Management & Organizational Learning (KMC/KM):
conduct face-to-face and/or virtual orientation/training sessions for the Entity’s staff regarding the use and best practices of virtual tools; assist in identifying, developing and implementing Communities of Practice (CoPs); develop and maintain the Intranet/Website for the entity; coordinate and support the content management activities, ensuring quality and integrity of information published on both sites;
Editorial Services (KMC/ES):
provide editorial support for scientific, technical and/or promotional materials produced by the Entity for specific internal/external audiences, ensuring quality and integrity of information;
Library and Information Networks (KMC/LI):
participate in the review process to update the Organization’s taxonomy and information architecture; coordinate and work with the Library to provide to the Entity’s staff the accessibility to scientific articles and bibliographic databases, etc; develop and promote digital literacy initiatives for the Entity’s staff and within the program of work, based on KMC guidelines and Learning Board; promote the integration with the institutional repository initiative and promote the operation of the Virtual Health Library related to the Entity’s production, in coordination with KMC/BIREME;
Multimedia Relations and Services (KMC/MR):
act as contact person and work closely with KMC Multimedia team to coordinate the timely response to external media requests (interviews, press releases, etc); edit content for press releases, fact sheets, campaign materials, video scripts, etc; review these materials for content, accuracy, and consistency in terminology and style; provide training to the entity’s technical staff in external communication methods, including media training; support and reinforce internal and external communications actions;
Institutional Branding (KMC/IB):
provide technical support in the promotion of a focused branding and strategic approach to the Organization’s name, visual recognition, public relations efforts, and campaigns across all entity’s visual communication, media and associated networks; coordinate and provide data regarding the production of the Entity’s information products, based on the guidelines of the Publishing Policy and the Institutional Branding principles and standards;
f) Support and promote the correct and innovative use of the virtual resources and platforms, and the social and institutional networks; develop and maintain a database of professionals who work with Knowledge Management and Communications within the entity and externally; identify opportunities for and forges strategic partnerships to improve dialogue and outreach activities to promote the entity’s program of work;
g) Work in close coordination and interaction with the Entity’s Administrative Team and KMC’s staff;
h) Perform other related duties, as assigned.
A bachelor’s degree in information sciences, information management, knowledge management, communications or related field from a recognized institution.
Training in emerging technologies and methodologies for knowledge management and communication would be an asset.
Key Behavioral Competencies
Displays, through behavior, understanding of PAHO’s values and mission. Seeks information on and acts with understanding of the Organization’s expectations while advancing further the understanding and application of its policies. Shows interest and concern for the activities related to his/her work in conjunction with the mission, values, vision and policies of the organization.
Establishes and proactively engages in productive dialogues in one’s work inside and outside the Organization, and assists in the building of consensus. Seeks to share information with others within the organization, both face to face and through communication and information technology systems as appropriate. Develops a network of appropriate contacts inside and outside PAHO to gain information or to build an alliance.
Analysis, synthesis and forecasting:
Objectively analyzes situations and, based on evidence and knowledge, suggests actions to improve implementation. Bases one’s actions on available information, applies knowledge acquired from experience. Prioritizes the information according to one’s needs or the Organization’s. Is capable of anticipating the implications of analyzed situations between one to six months ahead.
Adds significant contribution when participating in internal and external work teams, and leads through personal example the virtues of team success-collaboration, trust, transparency and joint responsibilities. Builds and maintains mutually beneficial productive interpersonal relations based on trust, inside and outside the Organization, Keeps every team member informed as well as shares relevant and useful information.
Shares knowledge and information appropriately and participates in activities to facilitate sharing. Develops tools and protocols for creation, integration and dissemination of knowledge. Researches opportunities, methods and approaches for delivering value through improved knowledge.
Takes initiative to improve systems for the presentation and dissemination of information. Supports, through competent use of the available systems and technologies, the development of data presentations.
Follows through on the client inquiries, requests and complaints. Keeps client up-to-date about progress of projects. Monitors client satisfaction.
Is capable of ordering and presenting the information for resource mobilization appropriately. Is able to adapt information in an objective manner and can analyze data. Is able to interpret and cover all the main aspects of the data.
Theoretical knowledge of the principles and practices of knowledge management and communication, organization, distribution, dissemination, collaboration and refinement of information and “best practices”;
Proven ability to develop and deliver knowledge management programs and/or content management systems and information architecture.
Knowledge and skills in emerging information and communication technologies for knowledge management sharing and virtual collaboration; skills in electronic/digital library systems and methodologies;
In-depth knowledge and understanding of knowledge sharing methodologies, concepts, and tools and their role to become a cross-cutting knowledge based learning organization;
Ability to establish and maintain collaborative relationships within and outside the Organization;
Mature judgment, strong technical, analytical and conceptual skills; demonstrated ability to assess, analyze, synthesize and provide recommendation on key managerial and administrative issues;
Ability to integrate managerial and administrative inputs into recommendation for decision-making process; ability to work independently and to manage multiple assignments simultaneously in a complex organizational environment;
Strong professional oral and writing skills, including the development of reports, oral presentations, and technical/persuasive documents for consideration at the highest levels of the Organization.
Demonstrated ability to effectively use a computer and utilize software programs such as Microsoft Office Word, Excel, PowerPoint and Outlook. Other IT skills and knowledge of other software programs such as Visio, Microsoft SharePoint and Project. Knowledge of Web 2.0 concepts, Virtual Collaboration tools; open source tools such as Joomla, etc.
Five years of combined national and international experience working in the area of information and knowledge management and/or communication projects.
Very good knowledge of Spanish or English with a working knowledge of the other language. Knowledge of French or Portuguese will be an asset.
PAHO offers an attractive compensation package including an annual net salary (subject to mandatory deductions for pension contributions and health insurance), dependency benefits, pension plan, health insurance scheme, and 30 days annual leave. Benefits for internationally recruited staff may include travel and removal expenses on appointment and separation, assignment grant, rental subsidy, and home leave. ALL APPLICANTS ARE REQUIRED TO COMPLETE AN ON-LINE PERSONAL HISTORY FORM TO BE CONSIDERED FOR THIS POST. CANDIDATES WILL BE CONTACTED ONLY IF THEY ARE UNDER SERIOUS CONSIDERATION. A WRITTEN TEST AND/OR INTERVIEW WILL BE HELD FOR THIS POST. THE POST DESCRIPTION IS THE OFFICIAL DOCUMENTATION FOR ORGANIZATIONAL PURPOSES.
(Net of tax)
US$ 46,669.00 at single rate
US$ 49,756.00 with primary dependants
44.6 % of the above figure(s). This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.
Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO’s e-Recruitment website at: www.who.int/employment . The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.
WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.
PAHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
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