Job Vacancies Other
Position: Telecommunications Technician
Location: United States of America ( The ), New York
Closing Date: Wednesday, 15 August 2012
This post is located in the Management Information Services Branch, Office of the Executive Director and reports to the Telecommunications Specialist (P-4).
DUTIES AND RESPONSIBILITIES
Under the direct supervision of the Telecommunications Specialist and in close collaboration with the Technology Manager, the incumbent is responsible for the following functions:
Management and maintenance of the organizations global VoIP phone system, voice mail, audio and videoconferencing, cellular phones, call accounting and telecommunications infrastructure.
Development and process reports on costing and billing information to facilitate technical analysis and cost recovery. Update and maintenance of UNFPA’s contact address listings.
Analyze and certify communications invoices for payment.
Recommend telecommunication infrastructure, vendor, and procedural changes. Including: changes in local and long distance telephone carriers; changes in phone plan services; mobile phone types; and changes in service contracts.
Coordinate services, installation and supplies from external vendors.
Ensure the timely maintenance and effective operations of all telecommunications systems and services.
Document configuration and support procedures for all telecommunications infrastructure. Develop and maintain technical instructions and user guides.
Provide operational assistance to staff on all aspects of telecommunications.
Train users on telecommunication systems usage, capabilities and features, including telephone and voice mail, audio and video conferencing and cell phones.
Provide day-to-day operational assistance and technical support to the staff with usage of audio and video conferencing, office and cell telephone, including testing and installation of the equipment, changes in the usage plan and account codes, software and application installation.
Test and diagnose network wiring problems. Includes: testing quality of network wiring; tracing network wiring to determine termination points; crimping and termination of network wiring; and assisting in the installation of network hubs.
Evaluate and test telecommunications hardware and software such as PABX, call accounting, voice mail, videoconferencing, leased lines, VOIP, VSAT, cellular systems, etc.
Keep abreast with telecommunication technology innovations and inform supervisors of those relevant to UNFPA.
Any other related duties as assigned by the Telecommunications Specialist and the Technology Manager.
ESSENTIAL QUALIFICATIONS AND EXPERIENCE:
Completion of secondary education. Undergraduate degree in telecommunications, electronic engineering or related field is an asset.
7 years specialized experience in the support of telecommunications systems and services in a large multinational organization or with a large international telecommunications service provider.
Experience in communications hardware, software, satellite communications technologies, and IP networks including VoIP PBX systems, their components (e.g. Call servers, gateways and gate keepers), audio and video conferencing and related protocols (e.g. H.323, SIP etc.).
Excellent knowledge of Microsoft Office, including Excel, MS Project and Visio tools.
Supplemental courses and training in telecom area plus technical certification preferably in Alcatel OXE and Cisco/Tandberg video systems are assets.
Ability to quickly resolve systems/hardware/software problems.
Ability to implement IT training plans.
Fluency in English is required. Knowledge of other UN languages is an asset.
Developing People/Coaching and Mentoring & Fostering Innovation and Empowerment;
Working in Teams;
Appropriate and Transparent Decision Making;
Analytical and Strategic Thinking and Results Orientation/Commitment to Excellence;
Knowledge Sharing/Continuous Learning
Managing documents, correspondence and reports
Managing information and workflow
Planning, organizing and multi-tasking
Managing financial processes
Job knowledge / technical expertise
UNFPA provides a work environment that reflects the values of gender equality , teamwork, respect for diversity, integrity and a healthy balance of work and life. We are committed to maintaining our balanced gender distribution and therefore encourage women to apply.
We offer an attractive remuneration package commensurate with the level of the position.
Please note that applicants applying for UNFPA General Service posts located in New York must have a valid G-4 visa or U.S. Permanent Residency or U.S. Citizenship. Applicants must pass the UN Clerical Test and, when applicable, the UN Accounting Test in order to be eligible to be appointed against the post. We will only be able to respond to those applicants in whom UNFPA has a further interest.
How to apply:
UNFPA has established an electronic application management system. This allows applicants to create a candidate profile, which can be updated regularly and submitted for more than one vacancy. Download the Step by Step Guide to Applying in the E-Recruit System of UNFPA at http://www.unfpa.org/employment/vacancy.htm
Please print out the Guide for your reference during the registration and application process.
Notice: There is no application, processing or other fee at any stage of the application process. UNFPA does not solicit or screen for information in respect of HIV or AIDS and does not discriminate on the basis of HIV/AIDS status.
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