Job Vacancies Open Society Foundations
Position: User Support Specialist
Location: United States of America ( The )
Closing Date: Friday, 24 August 2012
The Open Society Foundations work to build vibrant and tolerant democracies whose governments are accountable to their citizens. To achieve this mission, the Foundations seek to shape public policies that assure greater fairness in political, legal, and economic systems and safeguard fundamental rights. On a local level, the Open Society Foundations implement a range of initiatives to advance justice, education, public health, and independent media. At the same time, we build alliances across borders and continents on issues such as corruption and freedom of information. The Foundations place a high priority on protecting and improving the lives of people in marginalized communities.
Investor and philanthropist George Soros established the Open Society Foundations, starting in 1984, to help countries make the transition from communism. Our activities have grown to encompass the United States and more than 70 countries in Europe, Asia, Africa, and Latin America. Each Foundation relies on the expertise of boards composed of eminent citizens who determine individual agendas based on local priorities.
Purpose of Position
Provide event equipment and general technical support services to Open Society Foundations staff. Work is carried out under general supervision.
Essential Duties & Responsibilities
Essential duties and responsibilities include the following. The Open Society Foundations may add, change, or remove essential and other duties at any time.
Respond and assist with internal ‘trouble tickets’ submitted within the organization;
Assist with fixed assets, hardware and software inventory management;
Provide technical support for offices in New York, Baltimore, and Washington, D.C.
Assist with PC/laptop and network printers setup, software installation, PC network configuration;
Assist in hardware and software troubleshooting;
Assist with software development troubleshooting, support, and training;
Perform other duties as assigned.
Education / Experience
Bachelor’s degree from a four-year college or university and three to five years of relevant experience and/or training; or equivalent combination of education and experience. Minimum of two years working experience in information technology, with understanding or experience of user support role, a plus.
Excellent analytical, troubleshooting and organizational skills;
Exercise good listening skills and communicates clearly and effectively with people from diverse cultures and backgrounds;
Work as a team member and independently, high level of self-motivation;
Proven ability to work efficiently in a fast-paced environment; to troubleshoot and follow projects through to completion, consistently on schedule, without loss of attention to detail and budget;
In-depth knowledge of Microsoft Windows (XP and 7) and Office suites 2003– 2010; familiarity with Mac environment a plus.
Expertise with VPN, Microsoft Outlook configuration, computer security policies, AV customization, rootkit, spyware and malware removal;
Customer service orientation– responsiveness, accuracy, timeliness, professionalism, and consistency.
Work Environment and Physical Demands
Essential functions are typically performed in an office setting with a low level of noise. The position requires the employee to crouch, bend, lift, and move equipment and other objects weighing up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Commensurate with experience. Excellent benefits package.
Please email resume and cover letter with salary requirements to: firstname.lastname@example.org. Include job code in subject line: USS-IS.
Open Society Institute – New York 400 West 59th Street New York New York 10019 United States Tel: 212-548-0600 or 212-548-0100 Fax 212-548-4679 or 212-548-4600
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