Job Vacancies Office of Information and Communication Technology
Position: Information Systems Officer (2 Posts)
Location: United States of America ( The ), New York
Closing Date: Sunday, 05 August 2012
Organizational Setting and Reporting
The positions are located in the Resources Management Service, Office of Information and Communications Technology, Department of Management. The incumbents report to the Chief of Section or Chief of Unit.
Manages projects involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or, participates as a member of a development team with responsibility for major components of complex resource management systems such as integrated management information systems, customer relationship management systems, office automation systems, etc
. Develops detailed system and other functional specifications and user documentation for major systems.
Provides specialized advice to users, analyzing users’ requirements and translating these into new applications; determines application systems integration and linkage issues.
Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc
. Develops and maintains computer programs that require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues.
Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing.
Develops training materials, operating and user manuals; trains staff in assigned systems.
Develops disaster recovery plans and ensures appropriate planning and training of those responsible.
Researches, analyzes and evaluates new technologies and makes recommendations for their deployment.
Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc
. Facilitates communications between OICT and its clients for good client relations. Serves as coordinator in the development of Service Level Agreements (SLAs) between the client and OICT, for either specific IT services or general technology support, including any charge back mechanisms.
Provides guidance to, and may supervise, new/junior staff, consultants, etc
. Competencies Professionalism
Knowledge of information technology / information management, particularly in systems analysis, database design and programming. Knowledge of several high level programming languages and significant exposure to and demonstrated proficiency in all aspects of programming and analysis, including structured/object-oriented design, relational systems, scripting and query languages, document design and management, hardware and software requirements, systems facilities and execution protocols. Strong analytical and problem-solving skills, to include proficiency in the development and implementation of systems of moderate size/complexity. Knowledge of interactive systems; good knowledge of organization’s information infrastructure and IT strategy as it relates to user area (s); independently maintains assigned systems and develops innovative approaches to resolve a wide range of issues/problems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspective s and ensuring the equal participation of women and men in all areas of work.
Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.
A minimum of 5 years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area is required.
Significant experience of Customer Relationship Management systems or Field Mission Support systems or administrative support systems is required.
Relevant and hands-on experience of at least three of the following is required: Siebel configuration and scripting, OBIEE, EIM, Cold Fusion, Lotus Notes, Java, dotNet, Oracle Database, SQL-Server, Windows Server, Linux.
Experience of software integration with Galileo, Galaxy, IMIS, Inspira is desirable.
Knowledge of United Nations Staff and Financial rules and regulations is desirable.
Qualifying years of experience are calculated following the receipt of the first level university degree recognized by the United Nations.
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English (oral and written) is required. Knowledge of French is desirable. Knowledge of other UN official languages is an advantage.
Qualified candidates may be invited to a competency-based interview and/or other assessment method, such as written tests.
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers In accordance with established rules and procedures.
United Nations Considerations
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations – Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
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