Job Vacancies Crown Agents USA
Position: Global program manager
Location: Arlington, United States
Closing Date: Monday, 31 December 2012
Crown Agents USA, Inc. (CA-USA) is seeking a Global Program Manager for the Supply Chain Management System (SCMS) project in our Arlington, VA office.
Our Business Crown Agents Group (CA Group) is an international development company with offices in more than 30 countries, employing over 700 personnel worldwide. CA Group provides direct assistance, management consulting, and training for public and private sector clients, particularly in health systems strengthening, public financial management, procurement, and logistics. CA Group currently operates in more than 85 countries on projects with an annual value of more than $ 136m.
Crown Agents USA (CA-USA), the U.S. incorporated subsidiary of CA Group, provides direct procurement services, technical assistance, and training to improve health outcomes, establish good governance, and stimulate economic growth across the developing world. Since its incorporation in the United States in 1998, CA-USA has provided technical assistance services and support to U.S. Government agencies and international organizations such as the U.S. Agency for International Development (USAID), the Millennium Challenge Corporation (MCC), the U.S. Department of Energy, the U.S. Trade and Development Agency (USTDA), and the World Bank Group.
Role & Responsibilities
The Global Program Manager is a senior member of the Field Program Support Team within the SCMS Project Management Office in Arlington, Virginia, USA. He/she provides strategic, technical and operational leadership and management support of the SCMS global program in a portfolio of SCMS countries. The SCMS global program consists of two core businesses: (1) the global supply chain to provide quality, affordable, HIV/AIDS-related health care products, and (2) the system strengthening business that is intended to develop or strengthen secure, cost effective, reliable and sustainable in-country supply chains. Through strategic planning, performance management, organizational and human resource development, and capacity building strategies and plans, the Global Program Manager ensures the application, integration and sustainability of SCMS global strategies and best technical and management practices to achieve field-defined outcomes in their individual portfolios of countries.
The Global Program Manager is a member of the SCMS Project Management Team (PMT). He/she also acts as the key SCMS spokesperson to represent to USAID, OGAC and other key clients and stakeholders the approaches, achievements and challenges of SCMS field offices in his/her portfolio. Global Program Managers work very closely together as a team with the Technical Director for Systems Strengthening. Together, they and other SCMS Managers work together to support the implementation of the SCMS mission in SCMS field programs.
Specific Responsibilities Planning
In collaboration with other SCMS managers, particularly the Technical Director for Systems Strengthening, key managers within the Global Supply Chain team, as well as with Field Offices and Country Support Teams (CSTs): Assist in defining the global strategic framework and priorities (desired results) of the SCMS Global Program to be implemented in the field;
Assist in developing the standards and measures for determining what successful achievement of the desired results means;
Assist in developing the global SCMS assessment approaches and tools for identifying individual, organizational and institutional supply chain and systems strengthening needs (gaps in results) at the country program level;
Assist in developing plans for identifying global lessons learned and best practices in supply chain management and systems strengthening;
Based on identified gaps and global best practices, assist in the development of appropriate global technical solutions and capacity building strategies and plans for procurement and systems strengthening;
Participate in the development of strategic and operational plans for the Field Program Support Team;
Participate in the development of global strategic planning processes and tools for use in Field Offices;
Participate in the development/review and refinement of global standard operating procedures (SOPs) for Field Office operations (e.g., technical assistance, procurement, planning, budgeting, financial monitoring, project management, reporting, personnel, transport, communication, client relationship management, and information technology);
Work with the Systems Strengthening Team and CSTs to ensure the availability and appropriate allocation of TA Advisors to the TA needs expressed in field office work plans;
Assist in the development of an overall SCMS project transition plan for SCMS 1;
Assist in the development of appropriate in-country sustainability and country transition plans.
Ensure regular communication and strategic, technical and management support to assigned CSTs and field offices.
Manage the implementation of global SCMS assessment approaches and tools for identifying individual, organizational and institutional supply chain and systems strengthening needs at the country program level.
Assist in managing the implementation of strategies and plans for identifying global lessons learned and best practices in supply chain management and systems strengthening.
Manage the implementation of appropriate global technical service offerings for procurement and systems strengthening in field programs.
Oversee/monitor the achievement of desired results according to agreed-upon measures and standards.
Work with relevant PMO Units, Field Offices, CSTs, and Managing Partners to manage the implementation of global SOPs in Field Offices, particularly those related to procurement. Ensure that the necessary training and follow-up to training take place.
Work with Country Directors, CSTs and Managing Partners to facilitate the process of hiring and fielding Field Office staff.
Work with Country Directors, CSTs and Managing Partners to resolve Field Office personnel issues.
Oversee regular financial monitoring of field office operations.
With Country Directors, oversee the successful implementation of TA in field programs.
Travel to focus countries to review SCMS field program progress, provide strategic, technical and management support, and gauge satisfaction of clients with SCMS global strategic and capacity building activities.
Client Relations and Communication
Meet regularly with CSTs to discuss strategic priorities and field operations
Ensure regular communication and collaboration between CSTs and the work of other SCMS units/teams.
Oversee SCMS project communications between Field Offices and the PMO and ensure that any communication breakdowns are resolved.
Ensure that Field Offices develop and implement client relationship management strategies and tools, particularly related to frequent and targeted communication with the USG Team and Implementing Partners
Ensure regular communication between the CST and the assigned USAID backstops.
Establish and maintain communication relationships with USAID/CDC/DOD Activity Managers in the field on behalf of SCMS Field Offices.
Help promote SCMS to USAID missions and other clients and coordinate with other stakeholders.
Supervision and Reporting
Supervise the Field Support Managers and Program Managers of his/her assigned portfolio of field programs.
Supervise Country Directors.
With the CSTs, share country program experiences and results with other SCMS Managers to promote use of best practices and to take advantage of lessons learned.
Represent in-country achievements and challenges of SCMS field operations to USAID, OGAC and other key clients and stakeholders.
Participate in meetings with USAID and USG clients.
Participate in meetings with OGAC, as needed.
Participate in meetings of the SCMS PMT and provide regular reports of field program activities and achievements.
Oversee the processes that ensure that monthly performance reports, technical deliverables, and other documentation from field offices are developed and submitted in a timely manner.
Carry out other responsibilities as delegated by the Deputy Director, Field Program Support.
Master’s degree in public health, international health, business administration, project management, logistics, supply chain management or equivalent experience.
Minimum of seven years of resident developing country experience in public health, project management, and/or supply chain management.
Minimum of ten years of experience in managing field operations in developing countries, OR providing short or long term technical assistance in international public health, supply chain management, or human resource development OR working in the field of HIV/AIDS, health, logistics, family planning and/or development.
At least five years of experience in managing multiple country projects/programs at a central or regional level.
Proven ability to plan and implement multiple strategic plans, and to monitor and evaluate their progress.
Proven ability to lead and work as part of a team in a diverse, multicultural setting; self managing of own time.
Experience working with international donor agencies, particularly USAID.
Experience in human resource development, organizational development or capacity building is highly desirable.
Experience working with senior SCMS program managers as well as senior USAID and OGAC managers highly desirable.
Excellent written and oral communication skills. English fluency required, including speaking, writing, understanding, and reading.
Strong interpersonal and representational skills.
Ability to prepare and deliver public presentations on project/program management, supply chain management and human resource capacity.
Proficiency in common computer packages (eg. Word, Excel, PowerPoint) relevant to the work.
Ability to travel internationally for approximately 10– 20 % of the time to support field program operations.
How to apply:
To apply to this position, please email your CV to firstname.lastname@example.org. Include your name, along with the title of the position you are applying for, in the subject line. Visit our website at www.crownagentsusa.com for more information about our company. No phone calls, faxes or walk-ins please. Crown Agents USA, Inc. is an Equal Opportunity Employer M/F/D / V.
Candidate must be able to demonstrate legal right to work in the United States.
Crown Agents USA will provide reasonable accommodations to applicants with qualified disabilities in accordance with the ADA. If you require a reasonable accommodation for our application process, please contact our Recruiting department at ADArequests@crownagents.com. Requests will be kept confidential and shared strictly on a need-to-know basis only.
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