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Crown Agents USA, Inc. (CA-USA) is a U.S. incorporated international development company providing direct supply chain services, technical assistance and training to improve governance and economic growth. CA-USA is part of the Crown Agents international group, which works for the public and private sectors in more than 100 countries, as well as for international donors and development institutions. Crown Agents has a core staff of over 1000 employees in more than 35 countries.
Position: Field Support Manager
Closing Date: Wednesday, 01 December 2010
Location: United States of America (the) – Arlington, VA

Crown Agents USA, Inc. (CA-USA) is seeking a Field Support Manager for the SCMS project located in Arlington, VA

Our Business
Crown Agents USA, Inc. (CA-USA) is a U.S. incorporated international development company providing direct supply chain services, technical assistance and training to improve governance and economic growth. CA-USA is part of the Crown Agents international group, which works for the public and private sectors in more than 100 countries, as well as for international donors and development institutions. Crown Agents has a core staff of over 1000 employees in more than 35 countries.

Funded by the President’s Emergency Plan for AIDS Relief (PEPFAR), the Supply Chain Management Systems (SCMS) Program brings together 13 private sector, non-government and faith-based organizations that are among the most trusted names in supply chain management and international public health and development in the world. With offices in 16 countries and over 430 dedicated staff members around the world, SCMS is helping to improve the lives of people living with HIV/AIDS in some of the countries most severely impacted by the pandemic. SCMS procures essential medicines and supplies at affordable prices; helps strengthen and build cost-effective, reliable, secure and sustainable supply chain systems; and fosters coordination of key stakeholders.

Roles & Responsibilities
Reporting to a SCMS Global Program Manager, the Field Support Manager (FSM) will oversee and support in-country field office operations in a select portfolio of field offices. Oversight responsibilities include participation in the development of strategic and technical strategies, work plans, budgets and the organization and provision of in-country technical assistance. The FSM assures that the SCMS field office follows the standard SCMS and managing partner administrative and financial procedures and practices. He or she has first-line SCMS supervisory support responsibility for the SCMS Country Director who has overall leadership and management responsibility for the day to day implementation of SCMS activities in the countries supported. The FSM ensures effective communication with USAID and SCMS management in-country and in Washington, DC. He or she functions as a member of the Field Program Support Team at the SCMS Project Management Office (PMO) in Arlington, Virginia, and supervises a Program Officer who assists with technical and administrative backstopping for the countries supported.

Specific Responsibilities
Guidance and support of in-country operations
* Guide the operation of the SCMS field office teams.
* Supervise the work of the SCMS Country Directors to manage strategic and technical activities.
* Serve as the primary liaison between the in-country field offices and the Project Management Office (PMO).
* Oversee and support the development of in-country strategic and operational plans, performance management plans, appropriate staffing structures, and the use of appropriate standard operating procedures for field office operations, procurement and technical assistance.

Technical Assistance
* Work closely with the Country Directors in-country and the Systems Strengthening Team at the PMO to manage the process of short term technical assistance in the field offices. Review scopes of work (SOW) for short-term technical assistance to ensure sound strategic and technical approaches and solutions, and approve all travel.

Communications
* Ensure good, two-way communication with USAID/Washington, USAID Missions, host country institutions, and SCMS technical and management staff.
* Provide leadership and support to the field offices in developing client-centered methods of responding to the needs of and requests from USG teams, their implementing partners and host country institutions.
* Communicate through written reports and oral presentations what is working and what is not in the supply chain management work of the field offices.

Qualifications
* Graduate degree in medicine, pharmacy, public health, supply chain management or equivalent experience.
* Significant relevant experience in international public health with most experience in commodity policy, management, and supply chain systems strengthening.
* English and French language fluency required including speaking, writing, understanding, and reading and the ability to conduct business.
* Significant experience in the field of HIV/AIDS, health, logistics, family planning or development.
* Experience in managing a field office; work experience in Africa preferred.
* Experience in project management and/or backstopping of in-country operations.
* Ability to communicate and coordinate effectively at every level and within a multicultural environment.
* Proficient with Microsoft Office Suite applications, including Word, Excel, and PowerPoint. Familiarity with Microsoft Project a plus.
* Overseas work experience, particularly under United States Agency for International Development (USAID) funding a definite plus.
* Ability and willingness to travel internationally up to 35-40% time.
* Eligible to work in the United States.

How to apply
Application Process
To apply to this position, please email your CV to careers@crownagents.com
Include your name, along with the title of the position you are applying for, in the subject line. Visit our website at www.crownagentsusa.com for more information about our company. No phone calls, faxes or walk-ins please. Crown Agents USA, Inc. is an Equal Opportunity Employer

Crown Agents‎
1725 I Street NW
Washington, DC
Tel: (202) 822-8052
Reference Code: RW_8AMKAM-15

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